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Refund Policy

At The Biz Boost, I aim to provide a high-quality, personalised service that meets your business needs and expectations. As a sole trader offering consultancy and digital services, my refund policy is outlined below to ensure transparency and clarity.

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Consultations & Digital Services

Because my work is tailored specifically to each client, I do not generally offer refunds once a project has begun or a service has been delivered. However, I am committed to ensuring you're satisfied with the process, and will always aim to resolve any concerns promptly and professionally.

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Free Consultation

No payment is required for the initial consultation, and there is no obligation to proceed with paid services afterward.

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Project-Based Work

Once a project is agreed upon and a deposit or full payment is made, I begin allocating time and resources specifically to your business. Therefore:

  • Deposits are non-refundable, unless otherwise agreed in writing before the project start date.

  • If you choose to cancel before the project has started, I may offer a partial refund depending on how much work or preparation has already been undertaken.

  • Once the project is underway, no refunds will be issued for work already completed.

 

Ongoing Support Plans

If you are on a monthly retainer or ongoing support plan:

  • You may cancel at any time with 14 days’ notice.

  • No refunds will be issued for any work already carried out in the billing period.

 

Missed or Cancelled Sessions

If you need to reschedule a call or training session, I ask for at least 24 hours’ notice. Missed appointments without notice may not be refunded or rebooked, at my discretion.

 

Quality Assurance

If you are unhappy with any part of the service, please contact me as soon as possible at carrie@thebizboost.co.uk, and I’ll do my best to find a fair and timely resolution.

 

Your Rights

This policy does not affect your statutory rights under UK law. If you believe you are entitled to a refund under the Consumer Rights Act 2015, please contact me directly to discuss your concern.

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